Many of these issues are caused by the USB 3.0 host controller driver. The issues include, the DisplayLink device not detected by Windows operating system, no picture on the DisplayLink display, the DisplayLink display blinks off then on at random times, the computer will not return from sleep mode. There may be compatiblity issues between DisplayLink enabled devices and USB 3.0 host controller technology. USB 3.0 to HDMI/DVI Dual Head Display Adapter (JU-H20211-S1) USB 3.0 to HDMI with Audio (CE-H20W12-S1) USB 3.0 to DisplayPort Adapter (JU-DP0011-S1) This has been either due to a faulty device, or due to a device with auto install (which are not supported as detailed below) and the DisplayLink video driver is trying to talk to the wrong interface putting it into an error state.- USB 3.0 Dual Head Docking Station (JU-DK0111-S1) There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 10. Update the computer's BIOS/UEFI with the appropriate file from your system/motherboard manufacturer.We also recommend running a DisplayLink Installation Cleaner first.You can find our latest Windows driver from DisplayLink download section If the error still shows when you plug the device back, try updating the driver.Unplug your DisplayLink device and restart you laptop.To fix this error we recommend trying the following steps: There have been some instances of DisplayLink devices with a yellow "!" in device manager, and opening the properties shows that they have an error code 43. Or follow the steps from TenForums: How to Add or Remove "USB 3 Link Power Management" from Power Options in Windows.ĩ. Select the USB selective suspend setting.In the Power Options dialog that opens select USB settings.Select Change plan settings against your preferred power plan.Some USB 3.0 enabled PCs can exhibit issues which can be resolved by connecting your product through an external mains powered USB hub Try connecting your product through an external mains powered USB hub Try a USB 'Y' cable (if you are using a USB powered monitor product)Įnsure you connect both ends of the 'Y' cable to USB ports on your PCħ. We have also been made aware of rare quality issues with selected USB ports on a laptop series.Ħ. Check if the same behaviour is observed with a different USB cable or USB portĪs with other kinds of cable, USB cable quality can vary. Some USB 3.0 enabled PCs can exhibit issues on USB 3.0 ports but not on USB 2.0 portsĥ. Check if the same behaviour is seen when connected to a USB 2.0 port on your PC (or if none is available with a USB 2.0 cable) Visit your PC manufacturer's website to see if there is a BIOS update available for your computer.Īlso check if USB 3.0 mode (if present) is enabled in your BIOSĤ. Check if you have the latest BIOS version installed on your PC If you have Windows 7 installed see this article to obtain the latest USB 3.0 host controller driverģ. Check if you have the latest USB 3.0 host controller driver installed on your PC You can locate the latest version on our Driver DownloadsĢ. Check if you have the latest DisplayLink software installed Check PCIe Active State Power Management (ASPM) settingsġ.Check for error codes in Device Manager.
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